General terms and conditions of sale and provision of services
1 - Scope
Any order for our products and services implies the customer's unreserved acceptance and full adherence to these general conditions, which prevail over any other customer document, unless expressly and previously agreed otherwise by our company.
The customer accepts these general conditions as soon as they are in contact with our company or use its equipment. Any written proposal or offer from our representatives or agents is binding on our company only if it complies with these general conditions.
Our company reserves the right to modify these general conditions at any time. The applicable conditions are those published on the website www.group-alive.com and/or communicated by our company in support of quotes/invoices.
2 - Orders
Any request for services/purchase is subject to a quote issued by our company.
Depending on the nature of the service/product desired by the client, our quotes may be accompanied by commercial proposals outlining the project for which our company has been consulted.
Any request for services/purchase, even in the absence of a prior quote or commercial proposal, is subject to these general terms and conditions.
Quotes issued by our company are valid for the duration specified therein.
An order means any order for services and products, and their prices, listed in our catalog and accepted by our company.
Every order consists of:
- our quote returned, dated and signed by the client with their official stamp, accompanied by the words "bon pour accord" (agreed);
- payment of the deposit specified in the quote or specific conditions;
- in case of rental, payment of the security deposit specified in the quote.
By signing the quote, the client acknowledges having all the information enabling them to assess the characteristics and scope of the services/products and their suitability for their intended use.
An email can serve as a purchase order and/or an agreement.
Purchase orders must be sent within 48 hours of written or oral agreement, and must include the client order number and our business number. The order must be placed no later than 10 days before the start of the service; otherwise, it may not be processed.
Any order placed during the service will be subject to a purchase order issued within 24 hours of the request; after this period, a fee of €10 per day will be applied until receipt of the order.
Any request from the client for additional services/products not included in the initial order will be subject to additional billing at the current rate.
Any telephone reservation must be confirmed in writing, by mail or email, within 24 hours of said reservation.
Acceptance of this order by our company will be materialized by a written confirmation which alone will constitute our commitment.
Our company cannot be held responsible for the unavailability of products at the time of the order. In case of product unavailability or force majeure, our company reserves the right to provide equivalent material to ensure the intended purpose.
Orders placed with our company are irrevocable, unless accepted in writing by us.
An order may be modified if the client has made the request in writing (including by email) to our company and subject to our written agreement. The modification of the order by the client may lead to a modification of the price listed in the quote. If this request occurs less than 48 hours before the start of the service, then a 20% surcharge will be applied.
Any specific manufacturing order will be fully billed in case of cancellation.
Any order placed 4 days or less before the start of the service will be increased by 20%.
In case of modification of the order by the client, our company will be released from the agreed deadlines for its execution.
In case of order cancellation, all sums already paid will remain acquired by our company.
Furthermore, if the cancellation occurs less than 15 days before the scheduled departure date of the order from our premises, the client will have to pay 50% of the total amount of the order; if the cancellation occurs less than 7 days before the scheduled departure date of the order from our premises, the client will have to pay 100% of the total amount of the order.
In the event that a client places an order with our company without having paid for one or more previous order(s), our company may refuse to honor the order without the client being able to claim any compensation for any reason whatsoever.
3 - Performance of services/purchase of products
3.1 General provisions for all services/product purchases
The nature and description of the services/products ordered, as well as the execution deadlines, schedules, or timelines, are described in the order.
Any service/product requested by the client but not specified in the order constitutes additional service(s)/product(s) subject to additional invoicing by our company at the current rate.
Our company undertakes, within the framework of an obligation of means, to exercise all necessary care and diligence in the execution of the ordered services/products, in accordance with professional practices and industry standards.
Our company reserves the right to subcontract all or part of the execution of the ordered services/product(s) to the provider of its choice, which the client expressly acknowledges and accepts.
Any intervention of any nature on our equipment must be exclusively carried out by our teams, unless otherwise agreed in writing by our company.
3.2 Specific provisions for certain services
- The provision of the electrical source and water supply is the responsibility of the client, who undertakes to ensure optimal accessibility to these sources for our company;
- The client, to prevent theft, must lock up the provided equipment every evening;
- Additional electrical connections (i.e., non-standard) will be invoiced separately;
- Lamps for lighting and/or video projection, returned out of order, will be charged at 100% of their new value. The replacement of lamps during the service is the responsibility of the client;
- The client must provide the installation plan, materialized by the layout plan of the desired structures/bleachers/stands, within the prescribed deadlines (2 weeks before the start of the service); any change during installation will be re-invoiced;
- The presence of the public on the bleachers and stands is authorized only under the conditions specified in the quote, technical sheets, and/or documents delivered upon delivery, our company disclaiming, for whatever reason, any responsibility in case of non-compliance with this provision by the client or any other third party. The same applies to access to the marquees installed by our company;
- The client is responsible for managing access to the bleachers and stands for all persons and for any consequences that may result. They are also responsible for their evacuation under the same conditions;
- For establishments open to the public, the event organizer must obtain authorization from the mayor of the commune concerned or the Prefecture eight days before opening to the public;
- If the installation site must be accessible to heavy goods vehicles and forklifts, the client will ensure the ground's resistance to the circulation of these vehicles;
- The client will ensure the cleanliness of the installation sites before our company's intervention. The cleaning of these sites before, during, and after our company's intervention will be the responsibility of the client.
- For trade shows, fairs, and exhibitions, our company will organize the deployment within the timeframes defined by the client at the time of ordering; any change may incur an additional cost that will be billed to the client.
- The client will ensure the availability and opening of restrooms throughout the duration of the service (assembly, use, disassembly).
4 - Delivery times
The delivery date refers to the date on which the customer takes possession of the product(s) (décor, furniture, structures, installations, etc.), whether they are simply made available or installed by our company, according to the customer's specifications.
Delivery times are specified in each quote. They only begin to run from the receipt of the complete order as detailed in article 2 above, and any information and technical documents communicated by the customer, necessary for the execution of the order. These times depend in particular on the payment of the deposit specified in the quote and possibly on the payment of the balance of the order, as well as on the availability of the product.
Delivery and installation times are subject to the premises, fluids, and site safety being made available in accordance with the order. If a delay occurs, the customer will bear all resulting additional costs, including overtime.
Orders including the manufacture of specific products or accessories require a firm lead time of at least 30 days before installation, as well as the payment of a 50% deposit of the total order amount.
The dismantling time set by the client must be at least 25% of the time spent on installation.
Our company strives to meet the delivery times it indicates upon acceptance of the order, based on the standard logistical lead time in the profession, excluding sea transport, and except in cases of force majeure or circumstances beyond its control such as strike, frost, fire, storm, flood, epidemic, supply difficulties, this list not being exhaustive.
Delays in delivery cannot give rise to any penalty or compensation.
Any delay in relation to the indicative delivery time, indicated in the quote and in the order confirmation, cannot justify a cancellation of the order placed by the customer and registered by our company. It does not entail cancellation or modification of the contract. Penalty clauses appearing on our customers' commercial documents are not enforceable against our company.
The delivery times appearing in an order are accepted by our company and are binding only under the following conditions: compliance by the customer with payment terms and deposit payments or security deposit, timely provision of technical specifications, absence of delay in studies or preparatory work, absence of force majeure, social, political, economic or technical events hindering the activities of our company.
5 – Customer obligations
The client acknowledges having verified that the services/products ordered are adequate for their needs and intended use. By accepting the quote, they acknowledge having received from our company all necessary information and advice to knowingly order the services/products. Consequently, no claim may be made by the client against our company in this respect, and the choices made by the client when ordering or executing the services/delivering the product(s) are their sole responsibility.
To ensure the proper execution of the ordered services/products, the client undertakes:
(i) to provide, within 20 days before the date of execution of the services and 30 days in the case of product delivery, all information, content, media, and documents requested by our company, as well as, more generally, all information necessary for the execution of the services/products,
(ii) to verify the accuracy of this information and its compliance with applicable laws and regulations, and
(iii) to inform our company without delay in case of any modification of this information.
The client is informed and acknowledges that this undertaking constitutes an essential and determining obligation for the proper execution of the services/products. Our company's liability is excluded in case of the client's failure to comply with this obligation.
The client undertakes to comply with any recommendations and advice from our company, communicated for the purpose of executing and using the ordered services/products (concerning in particular usage restrictions for certain equipment or technical solutions that would be unsuitable). Failing this, our company has the option to terminate the order concerned, as well as any other ongoing orders, without the client being able to claim any compensation.
The client undertakes to take out all necessary insurance with reputable and solvent insurance companies to cover all risks and damages that may arise in the context of their participation in the execution of the ordered services and to provide proof thereof.
The client undertakes to inform our company of any financial difficulties or risk of insolvency concerning them.
6 - Risk Transfer (Lease)
The risk is transferred to the customer from the opening date of the site (start date of assembly) until the closing date of the site (end date of disassembly).
In the event of early provision or delayed removal, requested or accepted by the customer, the risk is transferred to or remains with the customer on these two dates.
From these dates, the customer is the custodian and guardian of the rented equipment.
In the event of removal of goods or materials from our counters, the risk is transferred to the customer upon leaving our depots.
7 - Transportation
Transportation costs are charged extra and indicated in our quotes.
In the event of delivery or collection by our company, any additional handling or assembly/disassembly not indicated on the quote will be subject to additional invoicing.
It is the customer's responsibility, in the event of damage to delivered goods or missing items, to make all necessary reservations with the carrier.
In the event of an apparent defect or missing item, any claim, whatever its nature, concerning the delivered products will only be accepted by our company if it is made in writing by registered letter with acknowledgment of receipt, with a copy simultaneously sent to our company, within three working days from the date of delivery.
It is the customer's responsibility to provide all justifications for the reality of the defects or missing items observed.
8 - Material Removal / Reception and Installation
Equipment collection is made upon presentation of a purchase order for customers with an open account with our company, excluding individuals.
The equipment is deemed to have been handed over in perfect working order and condition, subject to a joint inspection carried out by the parties.
In the event of force majeure or impossibility of accessing the delivery location or, in the event of refusal of the equipment at the delivery location, and whatever the cause, the customer shall remain liable for full payment of the order and our company shall not be held responsible.
Delivery must be documented by a specific document signed by the customer and by our services or the carrier.
In the absence of a signatory, the delivery is deemed compliant and accepted by the customer, without the latter being able to raise any dispute.
Rented or sold equipment must be used in accordance with its usual purpose.
Without prejudice to the provisions to be taken by the customer vis-à-vis the carrier as described in article 7, no return of goods may be made by the customer without the prior express written agreement of our company.
Return costs will only be borne by our company if a visible defect or missing items are actually noted by our company.
Only the carrier chosen by our company is authorized to carry out the return of the products concerned.
When, after inspection, a visible defect or a missing item is actually noted by our company, the customer may only request from our company the replacement of non-compliant items and/or the additional items to make up for the missing ones, at our company's expense, without the customer being able to claim any compensation or cancellation of the order.
Unreserved receipt of the products ordered by the customer covers any visible defect and/or missing item.
The claim made by the customer under the conditions and according to the procedures described above does not suspend payment by the customer for the goods concerned.
In the event of non-payment of an overdue invoice, after a formal notice has remained without effect within 8 days, our company reserves the right to suspend any current and/or future delivery.
9 – Return of equipment
The return of the equipment is the responsibility of the client and must take place at our premises at the dates and times agreed upon during the reservation.
Any extension of the rental period must be reported at least 24 hours before the originally scheduled return and can only be done with our company's agreement.
This extension must be validated within the same timeframe by a new purchase order, which must be confirmed under the same conditions as the initial purchase order.
The client will be held responsible for any damages incurred by our company and its clientele in the event of a delay in returning the equipment.
The rented equipment must be returned in the same condition as when it left our premises, including its packaging, which will be subject to additional billing in case of non-return or damage.
Repackaging or cleaning interventions deemed necessary at the time of equipment return, due to misuse or use not in accordance with the nature of the products, will be billed at 40 euros excl. VAT / hour.
After-sales service interventions deemed necessary at the time of equipment return will be billed at 35 euros excl. VAT / half-hour for simple after-sales service and 90 euros excl. VAT / half-hour for complex after-sales service, excluding parts required for repair.
The client will be informed of these interventions and their cost within 72 hours of the return of the damaged equipment.
10 – Prototype
For any prototype creation, a prior estimate will be drawn up and submitted for client approval as described in Article 2 above.
Payment for said prototype will be made in full upon order.
11 – Technical support
Any technical assistance that our company may provide to the client free of charge and at their request concerning products other than those supplied by our company shall in no event engage our company's liability.
12 – Price and payment terms
The prices charged are those in effect on the day of the order, with the applicable VAT rate being that of the legislation on the day the invoice is issued for all products and services.
Any price change will automatically apply on the date indicated on the new price lists.
The photos, prices, and characteristics in our company's catalog and websites are non-contractual.
Beyond the validity period mentioned on the quote, we reserve the right to re-evaluate prices and to modify the schedule and deadlines.
After this period, the price proposals no longer commit our company, unless they have been renewed exclusively in writing for a new period, subject to the right to make any necessary adjustments.
The prices in our catalogs are indicative. They are calculated net, without discount.
Any exceptional discount granted must be confirmed in writing by our company.
For prices specified by quantity, any order for a smaller quantity will result in a modification of the indicated price.
Any order for an amount less than 3,500 euros excluding tax must be paid in full before it leaves our warehouses.
Any order for an amount greater than 3,500 euros excluding tax requires the payment of an advance of at least 50% before it leaves our warehouses.
The price will be payable by check or bank transfer on the due date shown on the invoice.
Any invoicing of supplements cannot block or delay the due date of the initial invoice, provided that it corresponds to the order issued by the client and accepted by our company.
Only the actual collection of checks or the credit advice of bank transfers will be considered as full payment within the meaning of these general conditions.
Any late payment will automatically entail, without the need for a reminder, the application of late payment penalties at the European Central Bank's refinancing rate increased by 10 percentage points, as well as an indemnity for recovery costs of 40 euros per invoice not paid by its due date, without prejudice to late interest at the legal rate and other recovery costs borne by our company which will be invoiced to the client upon presentation of supporting documents.
Late payment penalties are due without the need for a reminder. Any partial payment will be applied to the sums due, whatever the cause, starting with those that are oldest.
The price of the ordered services/products is indicated on the corresponding quotes or, failing that, in our current price list, which can be consulted upon request.
Any additional service/product requested by the client, not included in the order, will be subject to additional invoicing at the rate in force at the time of its execution.
13 – Liability
The client, the equipment renter, assumes full responsibility for the rented equipment from the moment it is taken from our premises until its return.
The client renter will be liable to third parties for the use of the equipment without recourse against our company for any reason whatsoever.
Any rental of lifting equipment, structures, supports, towers, platforms, ladders, and flooring, without assistance from our company, will be under the sole responsibility of the client, who must take out all necessary insurance with reputable and solvent insurance companies to cover all risks and damages that may occur.
The client also undertakes to use the equipment for its intended purpose and not to make any modifications or repairs to the equipment without the prior consent of our company.
Our company's liability cannot be engaged following the non-functioning or malfunction of the rented equipment, in case of the addition of incompatible equipment or improper use of the rented equipment.
The equipment remains the property of our company; the client has no rights or title related to the equipment.
Our company's liability cannot in any case be called into question for events that occur during transport operations, such as destruction, damage, loss, or theft, even if our company chose the carrier.
Our company's liability is expressly excluded in cases of force majeure and fault, violation, or breach by the client of its obligations as referred to in these general conditions, and particularly its essential obligation to provide information, as well as in cases of non-compliance with its legal and regulatory obligations.
In any event, should our company's liability be engaged, the amount of compensation due for the alleged damages, whether direct and/or indirect, material and/or immaterial, including costs, fees, and other damages suffered by the client or third parties, will be limited to the price actually paid by the client for the ordered services/product(s).
In the event of assembly or installation of our products or the provision of services at the delivery location by our company, our company's liability for damage to the premises or facilities at the delivery location can only be engaged on the condition that the client has carried out, at their own expense, an inventory of fixtures at the beginning and end of our intervention. The client is responsible for carrying out and covering the cost of an inventory of fixtures at the beginning and end of our intervention.
14 – Insurance
The client must take out loss and damage insurance in accordance with the one offered by our company and covering the equipment for the duration of its provision. The cost of the insurance is 6% of the total ex-tax amount of the rented equipment, based on the public price list without discount.
The specific insurance conditions offered by our company will be provided upon request.
15 – Retention of title
The transfer of ownership of our products is suspended until full payment of their price by the customer, including principal and ancillary costs, even if payment terms have been granted.
By express agreement, our company may exercise its rights under this retention of title clause for any of its claims, over all of its products in the customer's possession. These products are conventionally presumed to be those unpaid, and our company may repossess or claim them as compensation for all its unpaid invoices, without prejudice to its right to terminate ongoing sales.
Similarly, our company may unilaterally, after sending a formal notice, draw up or have drawn up an inventory of its products in the customer's possession. The customer hereby undertakes to grant free access to its warehouses, stores, and other premises for this purpose, ensuring that the identification of our company's products is always possible.
The fact that the customer has paid a deposit does not authorize them to retain possession of the equipment, and they waive any right of retention as necessary.
Notwithstanding the absence of transfer of ownership, the customer remains solely responsible for damage, theft, fire, and more generally, for all risks that could affect or destroy our products.
The customer therefore undertakes, in the event of payment after delivery, to insure said products against the risks of loss and deterioration for the benefit of our company.
16 - Termination
In the event of total or partial non-performance by one of the parties of any of its obligations defined in the contract, the party to whom the unfulfilled obligation is owed shall send the other party a registered letter with acknowledgement of receipt formally requesting that it perform its obligation.
If this formal notice sent to the defaulting party remains without effect, the other party may request the automatic termination of the contract within 30 days from the date of receipt of the said formal notice, without judicial or extrajudicial formality, and without prejudice to any damages that the injured party may claim.
The termination of the contract does not release the parties from their obligations, particularly financial ones, that arose prior to the termination date.
17 – Intellectual Property
All technical documents, plans, studies, photos, or drawings prepared by our company remain its exclusive property, as the sole holder of intellectual property rights over these documents, and must be returned to it upon request.
Any item and/or content (including texts, names, images, logos, content, photos, videos, files, databases, software, models, etc.) provided by the client for the purpose of executing the services/delivering the ordered product(s) remains their exclusive property. The client declares that they hold all necessary rights, particularly intellectual property rights and/or authorizations, over the items and content they transmit and indemnifies our company against any claim, demand, or potential action by third parties, particularly regarding the violation of their intellectual property rights.
The client undertakes to respect our company's intellectual property rights (including our names, trademarks, designs, creations, copyrights, etc.), not to counterfeit them, and acknowledges that they have no rights over them. The client is prohibited from seeking or obtaining legal protection (including, but not limited to, trademark, patent, design, or copyright claim) in any country whatsoever (including in territories where our company does not have protection), in any class of products and services whatsoever, for any item whatsoever, that is identical, similar, derivative, or related to our company's intellectual property rights.
Our company remains the owner of the know-how developed or used during the performance of the services/products ordered by the client and is free to use it for other purposes and/or for other clients.
Any service/product produced by our company and refused by the client remains the full and complete property of our company.
In the event of the client violating this article, our company reserves the right to terminate or suspend all or part of the client's orders. Any deposits paid will remain with our company, and the full price of the ordered services/products, whether fully or even partially completed, will be fully invoiced and due by the client, without prejudice to our company's right to seek compensation for the damage suffered.
Our company guarantees to the client that it holds all intellectual property rights over the elements incorporated into the ordered services/products and undertakes to indemnify the client against any claim, demand, and actions by third parties for infringement or claim of intellectual property rights over these elements.
18 – Confidentiality
The parties mutually agree to keep confidential all information and documents, particularly commercial, technical, intellectual, accounting, and financial, of which the parties may become aware during their contractual relationship, and especially during the execution of orders, for a period of 5 years from the end of the contract.
Notwithstanding the foregoing, the client expressly authorizes our company to cite them as a commercial reference on advertising and communication materials and to affix their name, brand, and logo on brochures, commercial documentation, and the website.
The Client acknowledges and expressly authorizes our company to capture and disseminate, for the exclusive purpose of promoting its services, images (photos/videos) taken during the ordered event, for a period of 36 months from the date of creation, worldwide, on the following media: our company's website, official LinkedIn, Instagram, Facebook, YouTube, TikTok pages, and any other social network mentioned in the order.
The Client acknowledges that these publications may be shared, relayed, commented on, and disseminated by users and by the platforms concerned, within the framework of the functionalities offered by each social network.
The Client guarantees to hold all necessary rights, authorizations, and agreements relating to the people and elements represented in the visual content and their exploitation, to allow SUPERVISION free, secure, and unrestricted communication on the designated social networks and media.
Consequently, the Client guarantees to have informed the participants and, if applicable, obtained their written authorization for image rights, including that of the legal representatives of minors.
Our company undertakes not to use images in a demeaning sense or that harm the dignity of the represented persons, each having the right to object to the reproduction of their image.
Any person may, at any time, object to the use of their image and request its removal; while the request is being reviewed, our company will freeze the content it controls by temporarily delisting it.
The Client guarantees and holds our company harmless from any claim based on the infringement of image rights.
19 – Non-Solicitation of Personnel
The client undertakes not to poach, hire, or employ, directly or indirectly, any member of our company's staff who participated in and/or collaborated on the performance of the ordered services during the period of performance and for a period of one year following the end of the services, even if the initial solicitation is initiated by the company's employee him/herself.
In the event of non-compliance with this clause, the client shall automatically be liable to pay our company a lump sum indemnity corresponding to the gross remuneration that the employee would have received during the six months preceding his/her departure.
20 – Personal Data
Our company is required to collect personal data concerning the client (last name, first name, professional email and postal address, telephone number, etc.). This data is collected to enable the execution of ordered services/products and to send the client information concerning our activities and services/products. The client's data is accessible within our company only to individuals (employees and executives) who have a legitimate interest in knowing it. Outside of our company, IT and technical service providers involved in our information systems, servers, tools and software applications, or those hosting the data, may also have access to the client's personal data. Our company reserves the right to disclose clients' personal data to fulfill its legal obligations, particularly in the event that it is compelled to do so in the context of judicial, administrative, or legal proceedings, or based on administrative, legal, or judicial decisions or constraints.
Subject to proof of identity, the client has the right to:
- access their personal data held by our company and obtain a copy of it;
- rectify their personal data that is incorrect or no longer up to date;
- request the erasure of their personal data. However, our company retains certain data to comply with its legal and regulatory obligations and when it has a legitimate reason (for example: when the data is necessary to establish proof of the proper execution of our legal, regulatory, or contractual obligations or for security reasons);
- object to the processing of their personal data if they have legitimate reasons;
- withdraw their consent;
- restrict the processing of their personal data;
- the right to data portability, i.e., to receive a copy of their personal data in a structured format and the right to transmit it to another data controller.
The client also has the right to lodge a complaint with the Commission Nationale Informatique et Libertés (CNIL) if they believe their rights have not been respected.
To exercise their rights and more generally for any questions concerning the processing of their personal data by our company, the client can send an email to communication@groupalive.com.
The company reserves the right to decline any request that appears unreasonable due to its repetitive or systematic nature or that could jeopardize the security of servers, files, systems, and data.
21 – Force Majeure
Our company cannot be held liable for any failure to fulfill its obligations resulting from an event of force majeure, as defined by law and jurisprudence. Unforeseeable events such as fires, floods, storms, earthquakes and other natural disasters, wars, riots and revolutions, strikes, work stoppages or other social unrest among our staff or that of our suppliers or service providers, factory or premises occupations, administrative decisions, acts of government, interruptions or delays in transport, inability to procure supplies, as well as interruptions or slowdowns of networks or the Internet not attributable to our company, notably constitute an event of force majeure.
If our company is prevented from fulfilling its obligations due to an event of force majeure, it will be up to the parties to attempt to find an equitable solution and to take all reasonable measures to minimize the consequences of the force majeure, without either party being able to claim any compensation in this respect.
Our company shall in any event be entitled to retain any deposits paid and to invoice the full price for services/products actually performed, even if only partially.
If the event should last more than 30 days from the date of its occurrence, the contract concluded by our company and its client may be terminated by the most diligent party, without either party being able to claim damages.
22 – Miscellaneous Provisions
Assignment/Transfer: The client is prohibited from assigning or transferring, in any form whatsoever, its rights and obligations under these general terms and conditions and the order concluded in application thereof, without the prior written consent of our company.
Nullity: In the event that one of the stipulations of these general terms and conditions is deemed null or unenforceable, the other stipulations of these general terms and conditions shall remain fully applicable.
Waiver/Non-Waiver: No forbearance on the part of our company regarding the application of the provisions of these general terms and conditions may be interpreted as a waiver of its right to invoke them against the client at a later date.
23 – Applicable law / jurisdiction
Les présentes conditions générales et les commandes conclues en application sont soumises à la loi française.
L’élection de domicile est faite par notre société à son siège social.
Tout différend ou litige découlant de l’exécution ou de l’interprétation du contrat liant les parties et/ou des présentes conditions générales devra, préalablement à la saisine de toute juridiction du fond ou de référé, faire l’objet de discussions amiables.
En cas d’accord, celui-ci sera consigné dans un protocole rappelant les points de désaccord, les concessions consenties par l’une et/ou l’autre des parties, et les modalités de mise en œuvre de cet accord.
Tout différend ou litige né de l’exécution ou de l’interprétation du contrat liant les parties et/ou des présentes conditions générales, auquel il n’aura pas été mis fin amiablement par les Parties, sera soumis à la compétence des Tribunaux établis dans le ressort dans lequel se situe le siège social de notre société.
Tolérance / non renonciation : aucune tolérance de la part de notre société sur l’application des dispositions des présentes conditions générales ne peut être interprétée comme valant renonciation à s’en prévaloir ultérieurement à l’encontre du client.
